Small business analytics – it’s as easy as pie
As a recent graduate of business school, it was inevitable that I was going to force you to read some kind of case study. It's what we "business school people" do. And as you all know, I am a big believer in the value that analytics can bring to any organization no...
The ability to eat glass
(And other characteristics that entrepreneurs possess.) What does it mean to be an entrepreneur? If you own or manage your own business, take a big step back and look at the big picture… why do you do it? Why don't you just have a "regular job" like most of your...
What is your business’s most important asset?
And are you treating it that way? Overheard at a coffee machine somewhere in Indiana: MANAGER 1: We need to spend some money to train our employees. MANAGER 2: Yeah, but what if we train them, and they just leave? MANAGER 1: Yeah, but what if we DON'T train them, and...
Does your customer service sound like, “Blah, blah, blah, blah, blah.”
Be careful that's not what you sound like when touting your customer service. Just about every small business on the planet claims to have the "best customer service." And most of them think that, just by claiming it, they set themselves apart from their competition....
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