Does your customer service sound like, “Blah, blah, blah, blah, blah.”
Be careful that's not what you sound like when touting your customer service. Just about every small business on the planet claims to have the "best customer service." And most of them think that, just by claiming it, they set themselves apart from their competition....
Repeat after me: “I will not be around forever.”
There. You just took the first step of succession planning. It's a tough topic for most business owners. But it comes up a lot in the meetings I have with clients and prospective clients. So many business owners I speak with have put off the succession planning...
Having a business plan isn’t enough
Success in business requires execution. We've talked a lot about business strategy - from business plans to strategic plans - and how they can help grow your business. But the fact is, simply having a plan isn't enough. Working with business owners, I've seen and a...
3 Activities for A Happy New Year (New Business Year, that is)!
(Or rather, how to make it one.) I know, we haven’t even made it to Thanksgiving yet, but I’m wishing you a Happy New Year? Hey, at least I’m not the “Christmas decorations in September” guy. But now is a really good time to think about what you can do to make 2018 a...
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