Commercial real estate is pretty hot right now with significant development and construction going on all around us. As more businesses have been opening and expanding, commercial real estate prices have increased – due in large part to the cap rates. (If your...
No, this is not an offer, it’s an example. Of people behaving in a way that is contrary to how you might think they would normally behave. It’s also an example of people behaving predictably – because you likely reacted favorably to one or both of the words in the...
(or A Banker Tells You How to Get Money) If you want to learn how to fix shoes, you go to a cobbler. If you want to learn how to make a cobbler, you go to a baker. And if you want to learn how to find the money to buy a building that you can rent to a baker, you come...
You know me. I am all about strategic planning. I blog about it, talk about it, dream about it, blog about my dreams about it. I like strategic planning. I think it’s crucial for small businesses. So it is only logical that I would be a huge proponent of budgeting...
Actually, CRM stands for Customer Relationship Management, but it might as well stand for clients really matter, because they do. And a CRM system will help you show it. Regular readers of this blog know how important I think it is to collect client information – for...
How many social media followers does your business have? Have you ever posted something that was “liked” more than a thousand times? Do you know what the IMHO in the headline means? Hopefully you’re not hyperventilating at this point. I know a lot of business owners...
Your business is humming right along. Things are going well. And then a thought occurs to you - "Should I open another location?" Don't panic. You're not going crazy. This is a natural part of owning a successful business. Many business owners just like you ask...
As a recent graduate of business school, it was inevitable that I was going to force you to read some kind of case study. It's what we "business school people" do. And as you all know, I am a big believer in the value that analytics can bring to any organization no...
And are you treating it that way? Overheard at a coffee machine somewhere in Indiana: MANAGER 1: We need to spend some money to train our employees. MANAGER 2: Yeah, but what if we train them, and they just leave? MANAGER 1: Yeah, but what if we DON'T train them, and...
Be careful that's not what you sound like when touting your customer service. Just about every small business on the planet claims to have the "best customer service." And most of them think that, just by claiming it, they set themselves apart from their competition....
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