There. You just took the first step of succession planning. It's a tough topic for most business owners. But it comes up a lot in the meetings I have with clients and prospective clients. So many business owners I speak with have put off the succession planning...
Success in business requires execution. We've talked a lot about business strategy - from business plans to strategic plans - and how they can help grow your business. But the fact is, simply having a plan isn't enough. Working with business owners, I've seen and a...
(Or rather, how to make it one.) I know, we haven’t even made it to Thanksgiving yet, but I’m wishing you a Happy New Year? Hey, at least I’m not the “Christmas decorations in September” guy. But now is a really good time to think about what you can do to make 2018 a...
And does it matter? Do you call them “customers” or “clients”? Is there even a difference? Your answer probably depends on the relationship you have with them. And it should. First, let’s look at the definition of the two terms. Webster’s Dictionary defines a client...
Your fall reading assignment “Attention class!” As the weather turns cold and gray, it’s the perfect time to give all you small business owners and managers a fall reading assignment. I have listed five books below that I think provide some great perspectives and...
(That is the question.) Should you buy a building for your business? It’s a big step and can seem intimidating. And there are both pros and cons associated with owning a building. So, is it right for you? I recently ran across an article that had some great tips for...
(Most of the best business owners do.) And the thing I want you to start talking to yourself about is your business. More specifically – I want you to start thinking about questions you’d benefit from having the answers to. Questions that, when asked, would generate...
If you own a business, there’s at least one thing that makes you special – at least one thing that you do well. If there weren’t you wouldn’t still be in business. So what is it that makes you so special – what makes your customers choose you over your competition?...
In a previous blog, we discussed the importance of truly understanding who your customer is and how to best serve them. This time we’re going to talk about knowing your business, which is just as important to your success. If you know your business well – all aspects...
Someone once asked me who my ideal customer was, and it took me a minute to answer. I realized – that is something I should be able to answer immediately. So, I undertook a process of analyzing what my current customers looked like, and how to “know” my customers...
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